Signing up is easy!
Simply create an account at here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.
If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
You can refer a friend by email, WhatsApp, or via messenger. Once signed in, go to Refer a Friend and choose your preferred option so that they can start saving too. You'll receive $100 mori points for each friend that successfuly purchase on their first order (They will get $100hkd off too!). Now that’s friendship.
You will only receive points for purchases made after creating your mori account. Make sure to create an account before placing an order so you can receive points!
Contact customer service by emailing your account info to mail@mymori.co (Subjet:My account) and our team will be happy to assist you with merging your accounts.
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit HERE to get start!
Sometimes it will take a little time for us to process your points, they will be ready soon.
Exchanging your points for great rewards couldn't be easier! Simply login and visit HERE to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. Our gift-code are redeemable in units of 100points.
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, happy shopping!
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.
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Lucky you, lucky us! With in-stock items, it is an available item and usually ships within 3 business days from the date ordered. While do also take note on certain items with an estimated "ships on" date/time frame, those individual product with a specific date of delivery will only be ready and ready to ship as stated.
Kindly note that engravable items will take longer and be sure to check on the shipping date as stated.
With made-to-order pieces: once we have received your order, our goldsmith will craft the piece from scratch as it’s being made specially for you.
It will take around 4 magical weeks to be made and ships within 6 weeks.
You can click here to track your order and find most up to date information.
We will really appreciate if you take a moment and make sure you like everything from your cart before you make the purchase. While we understand that sometimes you are unsure about sizes and colour of metal because there are so many to choose from. If you require to cancel or modify your order, please contact us with your order number at mail@mymori.co or click here to fill in the form within 3 hours of placing your order.
Every made-to-order piece is crafted from scratch by our goldsmith and curate specially just for you. Spot on goods do take time and allow us to handle the hard work before it lands nicely on you or your family/friends.
Yessss! We provide message card for every purchase. If you are sending the gift directly to that lucky person/significant other, please check on the "INCLUDE MESSAGE CARD" box and write your personal message in the box, we will handle the rest for you.
Yes, we always encourage you to visit our store in person to get inspired plus engage with our jewel enthusiast!
Once you have placed your order, we will send you a confirmation email for you to track the status of your order.
Once your order is shipped we will send you another email to confirm with you of the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "MY ORDERS" section on your account page on the website.
Once your purchase has been shipped out, we will email you a tracking number. You may use this tracking number to check the location of your parcel. If you didn't receive any email, please check your junk box or send us an email with your invoice number, we will help you further to make sure you can keep tracking!
If there are any problem with colour of the metal or sizing, do check with our team and find the perfect alternative option for you. Please provide the order number (from online orders) or the mobile number you registered with the date of purchase.
As for return, tags must be attached, not damaged and jewellery pieces must not be wore. We will only accept items as return pieces if it was an unfortunate defect item before purchase.
We also offer in store credits if you need more time to find your perfect gift!
In-store online purchase refund options below:
Credit card - We will process your refund immediately and it can take up to 14 days for the amount to be credited in your account.
Cash - Return in cash in store
Online order - We will process your refund within 3 working days after receiving your return products. It will take up to 14 days for the amount to be credit in your account.
We accept VISA / Master Card / American Express / Union Pay / Alipay / Alipay HK / WeChat Pay / PayPal /
For bank transfer or FPS, please message us for more information via whatsapp / direct message / email
Simply enter the discount code in the discount code bar found in cart!
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied.
Mori has the right to hold and or cancel orders that use more than one discount code.
We understand how much you treasure your jewellery, and we have you covered! From the date of your purchase, we will take care of your product if by any chance material is damaged or if there are manufacturing defects. Lost items, any modifications done to the product by a third party or improper use/storage or your jewellery however will not be covered by the our warranty.
We understand that due to everyday wear and tear, there's no doubt jewellery can be worn off as time progresses. We are committed to help you keep them in a nice condition. While if your precious jewellery is damaged and require for a repair, you can bring them to our retail shop for inspection and repairment. Our jewellery experts in-store will walk you through and provide a quotation. For online orders, please contact us by email mail@mymori.co or +852 9090 7273 or you can send your jewellery to 62 Lee Garden Road, Causeway bay, Hong Kong (Shipping and return shipping will not be covered). Once we receive your product and repair, we will ship it to your return address or contact you for pick up at one of our stores.
Most of our rings can be resized after purchase, it will take 10 working days for resizing at $300 hkd per item if exceeded 1 year warranty. Send us the details so we can give you a better idea of the cost and lead time!
Please bring it back to our retail store, our gold smith will check and inspect your jewellery. We offer replating or repolishing to restore your jewellery to its mint condition. The process with take 10 working days at $300 hkd per item if exceeded 1 year warranty.
Please make sure the piece you are repairing is kept in a safe and secure package, either in the original packaging or a box of same size. Shipping and return shipping fees will not be covered, for more information on shipping, please email us at mail@mymori.co or via here
Most of our jewellery has an adjustable slider to fit every size. Some of you might prefer having a fixed length for your necklace & bracelet. If that's the case, do let our jewellery sales team know and they will measure your perfect size and have the best fit work out for you.
You can visit our retail stores to have your backing replaced, our 14k gold backings are available in white/yellow/rose gold at $75 hkd each.
Always place your jewellery in a safer place or on tray while taking off, small dainty items do get lost easily. Store them in our jewellery box or pouch, avoid leaving your jewellery on hard rough surfaces.
The best way to clean your jewellery is by using a jewellery cloth. For diamond jewellery, you can wash them with gentle water, mix in a few drops of detergent and brush gently with a small baby toothbrush. Dry the jewellery using soft towels. For chain items or necklaces, you can leave them on a soft surface and blow dry with mild temperature.
These gemstones are more delicate than others, you should take them off when doing sports or shower. Avoid water and other chemicals such as perfumes, and clean them gently with jewellery cloth plus store in a dry place avoiding direct sunlight.
For 100% precision, visit a Mori store for a professional fitting. We’ll record your size in your account for future orders! At home, measure 3x at different times to account for natural finger fluctuations.
Like clothing, sizing isn’t universal. Mori’s handcrafted rings follow standard measurements, but always refer to our chart. Pro tip: Our adjustable bands eliminate sizing guesswork!
Use Mori’s interactive size chart above! Example: A HK#11 = US#5 = EU#49. Need help? DM us on Instagram—we’ll convert it for you!
Yes! Bands over 4mm thick fit tighter. Size up by 0.5-1 size, our team can advise too—just tag us in your query!
Fingers can swell 0.5-1 size in heat. For summer weddings, we recommend sizing up if you’re between sizes—or opt for our breathable open-band designs!
Size up for comfort! Mori’s made-to-order rings can be customized to half-sizes (HK#9.5). For non-adjustable styles, we recommend a larger size.
Borrow a ring they wear often (left ring finger = standard size). Trace its inner circle on paper or press it into clay. Or, gift them a Mori sizing kit—it’s sneaky and sweet!
Borrow a ring they wear often (left ring finger = standard size). Trace its inner circle on paper or press it into clay. Or, gift them a Mori sizing kit—it’s sneaky and sweet!
Our made-to-order rings are priced the same up to HK#16. For sizes above #16, a HKD$200 resizing fee applies. Note: Adjustable styles don’t need resizing—just slide to fit!
Women’s average ring size is US 6-7 (HK#12-14), while men average US 9-10 (HK#17-19).
For everyday care, gently wipe your Mori ring with a microfiber cloth or soak it in warm water with mild soap. Avoid harsh chemicals like bleach or perfume!
Pro tip: Bring it to any Mori shop—our friendly staff will clean it for free while you browse our latest collections. ✨
Absolutely! Mori’s rings are crafted in solid 14K/18K gold—designed to withstand daily wear while keeping their luxurious shine.
Water-friendly and safe to wear in the bath
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Please click "Book Now" and whatsapp us for scheduling an appointment.
Once you make your booking with us, our team will reach out to you confirming your booking and prepare for the session.
If your child is under age of 18, we will only accept and perform piercing session when accompanied by a legal guardian. Our team will also check and make sure if that person is suitable for piercing or not, if the person is not suitable, we have the right to refuse it. Our team will prepare a consent form for the legal guardian to sign.
We also understand how exciting but yet stressful it is for a child to get her 1st piercing, our team will make sure we have a safe and secure environment during the booking, if you have any request such as putting her favorite song on or having her fav snack to calm her down, please do not hesitate to let us know.
We suggest a minimum of 6 weeks for pierced ear lobes and 12 weeks for ear cartilage piercings. You should only switch into new earrings after the suggested healing period.
Since some people are allergic to nickel, the EU nickel directive regulates how much nickel may be released onto the skin per week. For earrings, these are a maximum of 0.2 micrograms per square centimeter per week (i.e. 0.2 millionth of a gram). All our piercing studs and earrings fall well below this allowable value and are thus nickel-safe and allergy free. In fact, our piercing studs are hypoallergenic, nickel-safe, lead-, cadmium- and cobalt-free!
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