Frequently Asked Questions Mori Membership FAQ

Signing up is easy!

Simply create an account at here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.


If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

You can refer a friend by email, WhatsApp, or via messenger. Once signed in, go to Refer a Friend and choose your preferred option so that they can start saving too. You'll receive $100 mori points for each friend that successfuly purchase on their first order (They will get $100hkd off too!). Now that’s friendship.

Welcome back! If you already have an account, you can simply login and check your rewards from your profile.

You will only receive points for purchases made after creating your mori account. Make sure to create an account before placing an order so you can receive points!

Contact customer service by emailing your account info to (Subjet:My account) and our team will be happy to assist you with merging your accounts.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit HERE to get start!

Sometimes it will take a little time for us to process your points, they will be ready soon.

Exchanging your points for great rewards couldn't be easier! Simply login and visit HERE to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. Our gift-code are redeemable in units of 100points.

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, happy shopping!

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

Thank you so much for sharing us with your friends!  We really appreciate it.  
Referred friends must be a first time customer in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 
Points will be added to your account as soon as your friend completes their first purchase on our website.  
When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
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