Frequently Asked Questions Repair and Warranty

We understand how much you treasure your jewellery, and we have you covered! From the date of your purchase, we will take care of your product if by any chance material is damaged or if there are manufacturing defects. Lost items, any modifications done to the product by a third party or improper use/storage or your jewellery however will not be covered by the our warranty.

We understand that due to everyday wear and tear, there's no doubt jewellery can be worn off as time progresses. We are committed to help you keep them in a nice condition. While if your precious jewellery is damaged and require for a repair, you can bring them to our retail shop for inspection and repairment. Our jewellery experts in-store will walk you through and provide a quotation. For online orders, please contact us by email mail@mymori.co or +852 9090 7273 or you can send your jewellery to 62 Lee Garden Road, Causeway bay, Hong Kong (Shipping and return shipping will not be covered). Once we receive your product and repair, we will ship it to your return address or contact you for pick up at one of our stores.

Most of our rings can be resized after purchase, it will take 10 working days for resizing at $300 hkd per item if exceeded 1 year warranty. Send us the details so we can give you a better idea of the cost and lead time!

Please bring it back to our retail store, our gold smith will check and inspect your jewellery. We offer replating or repolishing to restore your jewellery to its mint condition. The process with take 10 working days at $300 hkd per item if exceeded 1 year warranty.

Please make sure the piece you are repairing is kept in a safe and secure package, either in the original packaging or a box of same size. Shipping and return shipping fees will not be covered, for more information on shipping, please email us at mail@mymori.co or via here

Most of our jewellery has an adjustable slider to fit every size. Some of you might prefer having a fixed length for your necklace & bracelet. If that's the case, do let our jewellery sales team know and they will measure your perfect size and have the best fit work out for you.

You can visit our retail stores to have your backing replaced, our 14k gold backings are available in white/yellow/rose gold at $75 hkd each.

Always place your jewellery in a safer place or on tray while taking off, small dainty items do get lost easily. Store them in our jewellery box or pouch, avoid leaving your jewellery on hard rough surfaces.

The best way to clean your jewellery is by using a jewellery cloth. For diamond jewellery, you can wash them with gentle water, mix in a few drops of detergent and brush gently with a small baby toothbrush. Dry the jewellery using soft towels. For chain items or necklaces, you can leave them on a soft surface and blow dry with mild temperature.

These gemstones are more delicate than others, you should take them off when doing sports or shower. Avoid water and other chemicals such as perfumes, and clean them gently with jewellery cloth plus store in a dry place avoiding direct sunlight.

For 100% precision, visit a Mori store for a professional fitting. We’ll record your size in your account for future orders! At home, measure 3x at different times to account for natural finger fluctuations.

Like clothing, sizing isn’t universal. Mori’s handcrafted rings follow standard measurements, but always refer to our chart. Pro tip: Our adjustable bands eliminate sizing guesswork!

Use Mori’s interactive size chart above! Example: A HK#11 = US#5 = EU#49. Need help? DM us on Instagram—we’ll convert it for you!

Yes! Bands over 4mm thick fit tighter. Size up by 0.5-1 size, our team can advise too—just tag us in your query!

Fingers can swell 0.5-1 size in heat. For summer weddings, we recommend sizing up if you’re between sizes—or opt for our breathable open-band designs!

Size up for comfort! Mori’s made-to-order rings can be customized to half-sizes (HK#9.5). For non-adjustable styles, we recommend a larger size.

Borrow a ring they wear often (left ring finger = standard size). Trace its inner circle on paper or press it into clay. Or, gift them a Mori sizing kit—it’s sneaky and sweet!

Borrow a ring they wear often (left ring finger = standard size). Trace its inner circle on paper or press it into clay. Or, gift them a Mori sizing kit—it’s sneaky and sweet!

Our made-to-order rings are priced the same up to HK#16. For sizes above #16, a HKD$200 resizing fee applies. Note: Adjustable styles don’t need resizing—just slide to fit!

omen’s average ring size is US 6-7 (HK#12-14), while men average US 9-10 (HK#17-19).

For everyday care, gently wipe your Mori ring with a microfiber cloth or soak it in warm water with mild soap. Avoid harsh chemicals like bleach or perfume!
Pro tip: Bring it to any Mori shop—our friendly staff will clean it for free while you browse our latest collections. ✨

Absolutely! Mori’s rings are crafted in solid 14K/18K gold—designed to withstand daily wear while keeping their luxurious shine.
Water-friendly and safe to wear in the bath

Elegant mori jewelry boxes arranged in a geometric pattern, casting soft shadows on a textured surface

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